Help Center

My Account

What if I forget my password?

How do I edit or add saved delivery addresses for quick checkout?

Update details in "My Account"


How do I view my basket on the website before check-out?

Click the shopping cart icon that appears in the header at the top of your screen.

Where is my order?

How do I cancel my order?

Email us on


What payment methods can I use?

1. Visa or MasterCard credit/debit cards

2. Instant EFT

Is it safe to use my credit card on K. Crystals Online?

Yes. We use the secure third party payment gateway, Payfast to keep all transactions secure.

Coupons and Vouchers

How do I use a coupon or voucher?

Coupon or voucher codes can be entered during the Checkout process.

How do I find out how long my coupon is valid for on a promotion?


How long does delivery of my order take and what does it cost?

3-4 working days after payment. Free throughout South Africa

Standard Delivery

Express Delivery

Late Delivery


How do I log a return?