Frequently Asked Questions
Why do I have to have an account to shop with K Crystals Online?
What if I forget my password?
How do I change my contact details or saved delivery address?
How do I view my order on the website?
Where is my order?
How do I cancel my paid order?
How do I cancel my unpaid order?
Why was my order cancelled?
What payment methods can I use?
How do I make an EFT payment?
Is it safe to use my credit card on K. Crystals Online?
Coupons and Vouchers
How do I use a coupon or voucher?
How do I find out how long my coupon is valid for on a promotion?
How long does delivery of my order take and what does it cost?
How do I log a return?
Which items cannot be returned?
How long does it take to check returns of incorrect and defective/damaged items, before I get my refund?