Frequently Asked Questions

My Account

Why do I have to have an account to shop with K Crystals Online?

What if I forget my password?

How do I change my contact details or saved delivery address?


How do I view my order on the website?

Where is my order?

How do I cancel my paid order?

How do I cancel my unpaid order?

Why was my order cancelled?

Stock shortages


What payment methods can I use?

How do I make an EFT payment?

Is it safe to use my credit card on K. Crystals Online?

Coupons and Vouchers

How do I use a coupon or voucher?

How do I find out how long my coupon is valid for on a promotion?


How long does delivery of my order take and what does it cost?

Standard Delivery

Express Delivery

Late Delivery


How do I log a return?

Which items cannot be returned?

How long does it take to check returns of incorrect and defective/damaged items, before I get my refund?